Having trouble viewing our videos? Here are some troubleshooting steps:
1. Many problems are caused by ad blockers.
Our video player includes ads. If an ad blocking program blocks our player from loading the ads, the player may not finish loading. If you're having trouble playing our videos and are running an ad blocker, try turning it off and checking if the video plays. If it does, that's the problem, and we suggest disabling the ad blocker from running on our site entirely. Without the ads, we can't pay our staff and writers, the people who star in the videos, or for the bandwidth to stream them to you. For those reasons, we will not offer further assistance in getting our videos to play to anyone running an ad blocker.
2. Noscript can cause playback issues
3. Make sure you have the latest version of your web browser
We test our player in the latest versions of IE, Firefox, Chrome, and Safari on both Windows (XP, Vista, and 7) and OSX. We generally do not test or support other browsers, whether that be older versions, beta versions, other operating systems, or other browsers entirely. If you're having trouble, we suggest getting the latest release version of Firefox.
Please note that we can't support video playback on mobile devices or consoles at this time. Flash is not fully-featured on those platforms, and usually does not support the functionality needed for our player to work.
4. Make sure you have the latest version of the Flash Player
You can download the latest version directly from Adobe at their Install Adobe Flash Player page. If you aren't sure what version you have, you can check here. Installing the latest version tends to help with any playback problems you might be having. Please note that you'll need to have at least version 9.0.115 for our videos to work.
5. Check your DNS
If you're getting "Stream not found" errors, that means your computer can't connect to the video files, which are hosted elsewhere. This seems to happen the most for people in New Zealand and Australia, and often indicates a DNS problem for an entire area or ISP. If this is happening to you, you might want to try Google Public DNS, DNS Advantage, or OpenDNS to see if this fixes the problem.
6. Disable Media Servers
We only support viewing our videos through our Flash player, via our Boxee application, or our podcast feeds (for certain series). If you're running any other program to display or directly download our videos you may get identified as a bot, and no longer be able to play our videos at all. Please don't do this. If every video appears to be a trailer advertising our different videos, this is what is happening to you. First offenses will be removed automatically after about a week.
7. Restart your browser
If you find that the video is playing, but it's skipping or stuttering, you may need to restart your browser (or in extreme cases, your PC). Flash does not currently support hardware-accelerated video playback, so video performance is very dependent on your CPU and available memory. A memory leak in your browser or many other programs running can cause playback problems. The next major Flash release should improve this significantly.
8. Delete any old cookies and your browser cache
We use web cookies to save information about your session, but occasionally the cookies can get corrupted for various reasons. In your web browser, try deleting any cookies for the following domains: escapistmagazine.com, warcry.com, themis-media.com, and liverail.com. Then clear your browser cache, restart your web browser, and see if the videos will load. Also, make sure you aren't blocking any new cookies from any of these domains, as that may cause issues as well.
9. Find out if your ISP can connect
Internet service providers are usually great about working with their customers to make sure any issues aren't with their local connection. Call up your ISP and ask them if they are able to load our videos, and if they can help figure out why you may not be able to. If they can't play the video, then please have them get in touch with us and we can work with them to troubleshoot the issue.
10. Clear your Flash player's cache
One last resort is clearing out old data cached by the Flash player. You can do this by going to the website storage settings panel and clicking the "Delete all sites" button. Unfortunately there's no easy way to search through this list of sites due to it being unsorted, and some content delivery networks may obscure our site names. But it's worth a shot as a last resort.
11. Let us know
Finally, if you have checked all of the above, please contact us with the following information and we'll try to help:
* Your OS and browser version.
* Your ISP and general location in the world.
* Any browser add-ons, firewalls, or other internet security software you are running.
* Is the problem happening with multiple different browsers on the same computer?
* If there is another computer available, are you having the same problem on that one?
* Are any nearby friends, or school/work computers, having (or not having) the same problem?
* Can you run a traceroute to video.themis-media.com, streaming.video.themis-media.com, and static.liverail.com?
* If possible, a screenshot of the problem. If there are error messages, one that shows them is best.
Please send as much of this as you can to us using our contact form, and we'll get back to you as soon as possible. Please note that if you don't send us enough of this information, we won't be able to help, and our first response will be to ask you to send more information. Sending it before we ask is a good way to speed things up.
Frequently Asked Questions
1. Can I post your video on my site?
Definitely! You can use the embed code displayed beside our player to post it anywhere that supports video embeds.
2. Do you have an RSS feed?
Yes we do. Our RSS feeds are embedded into our page headers, and any modern browser should be able to find them. For more information, and a list of feeds, see our RSS page. Please note that our RSS feeds are intended for news readers, and do not include video content. Some videos may also have podcasts available, which you'll see listed under the player.
3. You should review _____! / You should do a show about _____!
If you have suggestions, or if you have a product you'd like us to cover, please let us know using our contact form. We love feedback from our members!
4. Who controls the content of the videos?
This is simple. The member who uploaded the video. Every member can upload or deleted own videos. However, uploaded videos must comply with our terms of service.
5. Do advertisers impact the videos?
Nope. The advertising on our sites and in the videos is independent of the content. Our editors usually don't even know what will be advertised at any given time, and our writers and video creaters never do.
6. I have an idea for improving Disclose.tv
You're welcome to contact us if you're interested in having us make improvements to Disclose.tv. We generally require at least of days to review your suggestion and will give you feedback afterwards.